Skip to main content

Store Policies

Satisfaction Guarantee

We stand behind everything we sell but occasionally things don’t work out. If you are not satisfied with your purchase simply contact us within 30 days and we'll work with you for the best solution. Please read "Returns" and "Returns and Refund Policy" below for more information.

Shipping Options

Shipping options are available for most apparel and accessory items. Orders typically ship within one business day of being placed. However, due to high volume and Covid-19 supply chain issues, delays of 3 days or more may be possible.

In-store pickup is available for all items, including bikes. Due to our dealer agreements, some items may not be allowed to be shipped, please check with us before ordering.

Shipping Fees

Order AmountStandard ShippingIn-Store Pickup
Under $50$15Free
$50 or moreFreeFree

Please note that some items may be subject to additional shipping and handling charges because of size or weight. 

Wheels, bike cases, forks and other oversized items please call for shipping fees

Sorry, but we do not ship outside of the Continental U.S.

In-Store Pickup

In-store pickup is free for all standard items. Bicycles and oversized items may have additional shipping and assembly fees. Most orders will be ready within 1-2 business days. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. 

If you need an item right away, please call us to confirm that the product is available before heading over to our store. Items must be picked up within 14 days unless otherwise arranged. Orders left for over 14 days will be considered abandoned and returned to stock without refund.

Information Security

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.

Returns

If there’s a problem with a product that you purchased from us, contact us or bring it back to us within 30 days. We will refund the original purchase amount or replace the item within 30 days of your purchase for defective items returned in new condition. Merchandise returned that appears used may be subject to a restocking fee. 

Shoes – We do not stock or inventory shoes. Shoes are considered a special order item and can only be returned for defect. We are not responsible for size errors. 

Special orders – Special order items can only be returned for defect, we are not responsible for non-stock items you purchase without first consulting compatibility, fitment and/ or function

Custom Wheels – Custom built wheels can only be returned for Defect. 

You may also ship an item back to us if it is defective or not to your satisfaction. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs if you received incorrect merchandise. Merchandise returned that appears used or has been opened will be subject to a restocking fee. 

Labor fees, such as custom wheel builds or other services, are non-refundable.

Return and Refund Policy

Last updated: November 02, 2021

Thank you for shopping at Hypercat Cycleworks.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Return and Refund Policy Generator.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Hypercat, Inc., 4160 Market ST STE 13.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to Hypercat Cycleworks, accessible from http://www.hypercat.com
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 30 days without giving any reason for doing so.

The deadline for cancelling an Order is 30 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: info@hypercat.com
  • By phone number: 805.477.0353

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 30 days
  • The Goods are in the original packaging
  • The Goods have not been used or damaged.

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery. This includes clothing and shoes.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

4160 Market ST STE 13, Ventura, CA 93003

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You. The gift certificate may be in digital or paper form at our discretion.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: info@hypercat.com
  • By phone number: 805.477.0353

Prices and Information

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!