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Store Policies

Satisfaction Guarantee

We stand behind everything we sell but occasionally things don’t work out. If you are not satisfied with your purchase simply contact us within 30 days and we'll work with you for the best solution. Please read "Returns" below for more information.

Shipping Options

Shipping options are available for most apparel and accessory items. Orders typically ship within one business day of being placed however due to high volume during Covid-19 we are currently experiencing delays up to 3 days.

In-store pickup is available for all items, including bikes. Due to our dealer agreements, we cannot ship new bicycles.

Shipping Fees

Order AmountStandard ShippingIn-Store Pickup
Under $50$15Free
$50 or moreFreeFree

Please note that some items may be subject to additional shipping and handling charges because of size or weight. 

Wheels, bike cases, forks and other oversized items please call for shipping fees

Sorry, but we do not ship outside of the Continental U.S.

In-Store Pickup

In-store pickup is free for all items, including bikes and oversized products. Most orders will be ready within 1-2 business days. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. 

If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 30 days or a 10% restocking fee will be charged.

Information Security

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.

Returns

If there’s a problem with a product that you purchased from us, contact us or bring it back to us within 30 days. We will refund the original purchase amount or replace the item within 30 days of your purchase for defective items returned in new condition. Merchandise returned that appears used may be subject to a restocking fee. 

Shoes – We do not stock or inventory shoes. Shoes are considered a special order item and can only be returned for defect. We are not responsible for size errors. 

Special orders – Special order items can only be returned for defect, we are not responsible for non-stock items you purchase without first consulting compatibility, fitment and/ or function

Custom Wheels – Custom built wheels can only be returned for Defect. 

You may also ship an item back to us if it is defective or not to your satisfaction. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs if you received incorrect merchandise. Merchandise returned that appears used or has been opened will be subject to a restocking fee. 

Labor fees, such as custom wheel builds or other services, are non-refundable.

Prices and Information

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!